General terms and conditions of Sale

This site is the property of PIMPINELLE

Registered office address:

Rue du mail, 43
1050 Ixelles, Belgique
phone: +32(0)2 513 57 77
e-mail: aline[at]pimpinelle[dot]be
VAT: BE 0892.623.890

By accessing and using this website you agree to be bound by these general terms and conditions of sale. The present conditions of sale are agreed between, on one hand, PIMPINELLE and, on the other hand, the Internet users who purchase a product via this website.

1. Customer Service

The customer can contact PIMPINELLE customer service with questions or comments by e-mail to aline[at]pimpinelle[dot]be, or by telephone +32(0)2 513 57 77. PIMPINELLE will be pleased to help every customer.

2. Our Products

All products offered by PIMPINELLE are described and photographed as completely and precisely as possible and in good faith. The offers and prices are valid on the day that they are offered on our website. However, should there, despite all our precautions, be an error, PIMPINELLE cannot be held liable for possible errors.

All products offered by PIMPINELLE are legally conform to the Belgian law. Foreign customers should always consult the laws in their own country if they doubt the legality of their purchase in their own country.

PIMPINELLE cannot ,under any circumstances, be held liable if the articles offered are used in an incorrect or irresponsible manner by the customer nor for material or physical damage to third parties caused by incorrect and/or illegal use of the articles on this site.

3. Our Prices

All prices are in Euros. For customers from EU countries, VAT is included in the shown prices. For shipping outside the EU, the Belgian VAT (21%) is excluded but the shipping company will charge applicable customs and local taxes at reception of the goods. The shipping cost varies depending on the final destination. All applicable costs are available to consult in your shopping cart.

4. The Order

There is a valid agreement between the customer and PIMPINELLE when PIMPINELLE receives the confirmation of the order from the customer on its website. PIMPINELLE will always send an email to the customer confirming the order. PIMPINELLE may modify prices at any moment. The billing is done according to the tariff on the day of the order.

PIMPINELLE reserves the right to refuse an order or to subject it to extra conditions.

By placing an order on this site you declare yourself to be over 18 years of age and responsible for your purchasing activity.

5. Offer’s covering

The offer of PIMPINELLE covers the following countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA.

All orders from other countries must be sent by email, contact us: aline[at]pimpinelle[dot]be The prices and conditions will be sent in return by email.

6. Payment methods

a. Paypal

PayPal allows secure payment and does not require you to sign up or share your bank card informations. Information about PayPal is available here.

b. Bank wire

You can wire payment to our Bank account. Contact us at aline[at]pimpinelle[dot]be

7. Transport and Delivery

a. Shipping costs (in €, VAT included)

Shipment costs are communicated for every order while placing the order.

For the countries outside the ones mentionned below , contact us at aline[at]pimpinelle[dot]be

Zone 1 (Belgium, Luxemburg, Netherlands)

cost: 7 €
free shipping > 150 €
delivery time: 3-4 days

Zone 2 (France - Germany)

cost: 10 €
free shipping > 150 €
delivery time: 3-4 days

Zone 3 (Austria - Hungary - Italy - Slovakia - Slovenia - United kingdom)

cost: 19 €
free shipping > 250 €
delivery time: 4-6 days

Zone 4 (Finland - Ireland - Romania - Spain - Sweden)

cost: 29 €
free shipping > 250 €
delivery time: 4-6 days

Zone 5 (Switzerland)

cost: 32 €
free shipping > 250 €
delivery time: 4-6 days

Zone 6 (Greece - Latvia - Lithunia - Poland - Portugal)

cost: 35 €
free shipping > 250 €
delivery time: 4-6 days

Zone 7 (USA)

cost: 39 €
free shipping > 300 €
delivery time: 6-8 days

b. Delivery Time

The goods purchased are delivered within the stipulated period by recorded delivery or via courier service to the delivery address that the customer indicates on the order. The estimated delivery time is indicated in the section above. If the customer orders several articles, the goods will only be sent when all the articles are in stock. If the order could not be delivered within 30 working days, PIMPINELLE will send the out of stock article separately to the customer after this period.

If stocks are sold out or if an article cannot be delivered on time according to the information on the website, PIMPINELLE will contact the customer to agree on an acceptable delivery period or will cancel the order completely free of charge. PIMPINELLE cannot be held liable for a product being out of stock or for a delayed deliver.

If the products are in stock, the customer can rely on a delivery within 1 to 6 days. The delay depends on the destination. The delivery time begins to run at the time of the confirmation of the order by the customer.

If the products are not in stock, the delivery time of PIMPINELLE’s supplier will be added to the normal delivery time. Generally, the supplier delivers between 1 to 4 weeks if the product is not in stock.

c. Delivery informations

PIMPINELLE offers a shipping service for purchases, in association with Bpost. Products can be delivered in the area defined at paragraph 5 of the present conditions.

When your order is ready for shipping, you receive a tracking number by e-mail.

All packages are recorded, so the purchaser must always sign for receipt. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery.

d. Packing and insurance

The products ordered are packed carefully, using special packaging. A special care in the packing allows PIMPINELLE to send the goods in the best conditions.

The good delivered is insured against deterioration and robbery, during the whole shipping time. The customer is responsible for checking the goods at reception in the presence of the transporter. If any damage is detected, the customer should refuse the order. Each refused order must be given back to the transporter in the original packaging.

e. Delivery address

The customer is responsible for providing a full and correct delivery address. Incorrectly transmitted delivery addresses are the responsibility of the customer and may entail extra costs. In the event of errors in the address given by the addressee, PIMPINELLE cannot under any circumstances be held liable for the inability to deliver the products ordered. Circumstances beyond the control of the vendor, therefore he is released from the obligation to deliver are: war, uproar, fire, strikes, accidents and inability to find supplies. Under these circumstances the full amount will be refunded to the customer.

8. Cancellation of an order

You may inform us that you wish to refuse a purchase within 7 working days after the reception of the product. The customer may notify PIMPINELLE of the cancellation by email to aline[at]pimpinelle[dot]be.

The goods should be returned undamaged, unopened and in the original packaging within 3 working days of this notification. The customer should send a copy of the invoice.

In the event of an order cancellation, PIMPINELLE will refund, within 30 days of receiving the return, any sums paid, minus the direct delivery costs (shipping and handling costs). The shipping costs for the return of the goods is payable by the customer. PIMPINELLE can refuse to accept or refund returned articles when the packaging has been opened or when the products have been used or damaged by the customer.

Sale items can't be returned or exchanged.

Cooking classes can not be canceled or refunded. 

9. Returns

The purchaser may only return the article after notification from PIMPINELLE to do so. The customer is responsible for the insurance and shipping cost for the return, and need to have a track number for the shipping. Returns without a tracking number will not be accepted. Please email tracking number to aline[at]pimpinelle[dot]be.

Always include a copy of the invoice and a covering letter mentioning your full account number (IBAN and BIC code). The buyer is responsible for the return shipping costs. Not or insufficiently prepaid packages are always refused and returned to sender.

Return address :


Rue de flandre, 57

B-1000 Brussels, Belgium

10. Intellectual property rights

The contents of this site, including brand names, logo designs, data, product or company names, texts, images, etc are the property of PIMPINELLE or third parties and are protected by intellectual property rights. We welcome people sharing our images, but please ensure a correct credit and a link to this site.

11. Liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances and cannot, therefore, be deemed to be personal, professional or legal advice for the consumer. PIMPINELLE makes every effort to ensure that the information provided is absolutely correct, precise and up-to-date. Despite our efforts, errors may occur in the information provided. If the information provided contains inaccuracies or if certain information is unavailable on the site, PIMPINELLE will make the greatest possible effort to put this right as quickly as possible. If you discover that there are inaccuracies in the information provided via this site, you can contact us to aline[at]pimpinelle[dot]be. The content of the site (including links) may be changed or updated at any time without previous notification. PIMPINELLE cannot guarantee the good working of the website and cannot be held liable in any way for poor functioning or temporary unavailability of the website, or for any form of damage, direct or indirect, which may result from access to or use of the website. PIMPINELLE cannot under any circumstances be held liable by any person whatsoever, directly or indirectly, extraordinarily or in any other way, for damage due to the use of this site or of others, especially as a result of links or hyperlinks, including, without limitation, all losses, interruption of work, damage to programs or other data on the computer system, hardware, software, etc. of the consumer. The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The inclusion of links to these websites or pages does not in any way imply implicit approval of the contents thereof. PIMPINELLE explicitly states that it has no control over the content or the characteristics of these websites and cannot under any circumstance be held liable for their content or characteristics or for any other form of damage caused by the use thereof. PIMPINELLE 's website may contain links to other websites which are not managed by PIMPINELLE. PIMPINELLE will not exchange any personal information with these websites. PIMPINELLE endeavours to connect you to websites which have the same high standards as those of PIMPINELLE and which respect your privacy. PIMPINELLE cannot be held responsible for practices on these other websites.

12. Jurisdiction and Applicable Law

Disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions are subject exclusively to Belgian law and fall under the exclusive jurisdiction of the District Court of Brussels..